Please read this Product Disclosure Sheet before applying for Merchantrade Money VISA Prepaid Card. Do also read the governing terms and conditions stated in over Merchantrade Money Visa Prepaid Card Agreement (hereinafter referred as “MMVCA”) which is accessible by web link www.merchantrademoney.com.

In this Product Disclosure Sheet words and expressions shall have the same assigned meanings in the MMVCA, unless the context otherwise requires.


PRODUCT DISCLOSURE SHEET


Merchantrade Money VISA Prepaid Card


  1. What is Merchantrade Money VISA Prepaid Card?

    Merchantrade Money VISA Prepaid Card is an electronic money (e-money) payment instrument with a multi-currency function that contains monetary value that is paid in advance by the Cardholder to enable payments for purchases, which carries the VISA payment features and issued by Merchantrade Asia Sdn. Bhd.

    (Refer to www.bnm.gov.my)

    Payments can be made with the Card for remittance, money changing and other services at Merchantrade branches, digital platforms and participating agents, as well as for goods and services at participating VISA merchants (Worldwide). Top-ups can be performed at all Merchantrade branches, participating agents, participating bank’s cash deposit machines as well as at participating online banking services. Cash withdrawals can be performed at all Merchantrade branches, participating agents as well as at VISA Plus enabled ATMs.

    The Card also carries a VISA payWave feature that allows contactless payments not exceeding RM250 daily either in a single or cumulative transaction(s).


  2. What are my obligations?

    You are required to ensure that there are sufficient funds in your Card Account before performing any purchase or cash withdrawal transactions. A minimum of RM20 must be maintained in your Card Account at all times.

    As a Cardholder, you must ensure that your Card is kept in a safe place and that your Card’s PIN is kept confidential at all times. It is not advisable to write down your PIN anywhere nor should you divulge your PIN to anyone. If you choose to write down your PIN (against our advice), you should ensure that the written PIN is always kept separate from your Card.

    In the event of loss or theft of your Card or when you discover your PIN has been compromised in any way, you must immediately block your Card from unauthorised access by either (i) contacting our Customer Service Help Desk; (ii) Mobile Application which provides for “Block Card” under Card Setting Menu; or (iii) logging into Web Portal which provides for Block Card option. Simultaneously, you must notify Merchantrade of such compromise to your Card PIN number.

    You are required to notify Merchantrade of any transaction that is not performed by you or any transaction that you wish to raise as a dispute, within 14 days from date of the E-Statement.

    You are also responsible for ensuring that the Card issued to you is not used as an instrument of payment for any illegal or unlawful transactions, including without limitation, money laundering and/or terrorist financing.


  3. What are the fees and charges I have to pay?
    Description Fee Charged by Merchantrade
    Non-Personalised Card – Joining Fee RM10.00
    Personalised Card(with name only) – Joining Fee RM10.00
    Personalised Card(with name & photo) – Joining Fee RM18.00
    Annual Fee (first year Annual Fee is waived) RM8.00 p.a.
    Account Service Fee RM0.00
    Card Replacement Fee - Non-Personalised RM10.00
    Card Replacement Fee - Personalised(with name only) RM10.00
    Card Replacement Fee - Personalised(with name & photo) RM18.00
    Top-Up Charges Merchantrade Branches RM0.00
    Participating Agents RM1.00
    Internet Banking (M2U & CIMB Clicks) RM0.50
    Internet Banking (FPX) RM0.00
    Internet Banking (JomPay) RM0.00
    Cash Withdrawal Charges Merchantrade Branches RM0.00
    Participating Agents RM1.00
    Participating ATMs (CIMB Bank, Maybank, Affin Bank, AmBank, Alliance Bank, Bank Simpanan National (BSN), Hong Leong Bank, Public Bank, RHB Bank, CitiBank and Standard Chartered Bank) RM1.00
    International Visa Plus ATM RM10.00
    Overseas Transactions are subject to currency conversion rate determine by Visa International plus an overseas transaction service fee of 1% of the amount transacted 1% of transaction amount
    Overseas Transactions supported by Multi-Currency Wallet will not be subject to currency conversation rate determine by Visa International 0% of transaction amount
    Sales Draft Retrieval Fee RM15.00 per copy
    Hard Copy Statement Fee RM2.00 per monthly Statement
    Card to Card Transfer Fee RM0.11
    SMS Notification Charges RM0.00

    *Withdrawal through ATM located overseas may be subject to additional fee for cash withdrawal which notice will be displayed at the ATM if applicable.


  4. What are the key terms & conditions
    • • There are 2 channels to apply for the Card. i.e. 1) Face-to-Face Channel via Merchantrade branches, Merchantrade’s and authorized agents; and 2) Website and/or Mobile Application. We may however introduce other channels for application of the Card from time to time (e.g. sales booths or self-service kiosk).
    • • Cards approved for applicants who applied for the Card via www.merchantrademoney.com will be delivered to the Cardholder’s residential address.
    • • Minimum stored value amount of RM20.00 to be maintained in the Merchantrade Money Prepaid Card at all times for transactions using the Card.
    • • A pre-authorisation amount of RM200.00 is charged to the Merchantrade Money Visa Prepaid Card for petrol purchase at the outdoor pump in petrol stations. Where the pre-authorisation amount is applicable, the amount will then be reversed and the actual amount will be charge to your Merchantrade Money Visa Prepaid Card upon settlement by merchant T+3 days. Alternatively, pay with the Merchantrade Money Prepaid Card at the petrol station cashier to avoid pre-authorisation amount holding.
    • • A pre-authorisation amount will be reserved in the Merchantrade Money Visa Prepaid Card for hotel and Visa payWave parking transactions and will not be made available for a maximum 30 days or such other period as may be determined from time to time. The actual amount will be charge to your Merchantrade Money Visa Prepaid Card upon settlement by merchant.
    • • Transaction made in the 20* Listed Currencies supported by Multi-Currency Wallet but with insufficient available balance, the value of the transaction will be processed using respective Listed Currency Wallet(s) in the following order of priority: MYR, USD, SGD, GBP, AUD, IDR, EUR, THB, YEN, SAR, CNY, TWD, HKD, KRW, INR, PHP, CAD, NZD, AED, CHF and VND at conversion rate set by Visa international. (* note: Number of listed foreign currencies available may vary from time to time)
    • • Transaction made in a foreign currency not supported by Multi-Currency Wallet, the fund to complete the transaction will be automatically debited from your Ringgit Malaysia (MYR) Wallet at the most recent applicable conversion rate set by Visa International. If insufficient funds are held in your MYR wallet to pay for the transaction, then funds will be transferred from another wallet with an available balance to your MYR wallet at conversion rate set by Visa International.

  5. What if I fail to fulfil my obligations?

    If you do not have sufficient funds in your Card Account to meet the value of your transaction, the transaction will be declined.

    If you fail to secure your Card and PIN, you shall be financially liable for all transactions performed and debited from your Card Account.

    If you fail to notify Merchantrade immediately in the event of loss or theft of your Card, you shall be financially liable for all transactions performed and debited from your Card Account prior to the notification.


  6. What are the major risks?

    As indicated in the previous section, the major risks are as follows:

    1. Failure to secure your Card and PIN at all times; and
    2. Failure to immediately notify Merchantrade in the event of loss or theft of your Card.

    In both the above cases, you are financially liable for any transaction performed. In addition, you will not be covered by the maximum liability cap of RM250 that may be available to Cardholders who immediately notify Merchantrade upon the loss or theft of their Cards in order to enable Merchantrade to block the Card from further usage. Cardholder is liable for transactions prior to Merchantrade blocking the Card.

    When you use your Card to perform an online transaction (that is, through Internet sites and portals) to purchase goods and services, you are fully liable for the transaction effected through the use of your Card information and OTP.

    If you fail to notify Merchantrade in writing of any errors, discrepancies or inaccuracies of your Card transaction within 14 days from the date of the E-Statement, you may lose your right to dispute the transaction and the debit entry to your Card Account in respect of this transaction shall be deemed final and conclusive.


  7. What do I need to do if there are changes to my mobile number?

    It is very important for you to inform Merchantrade of any changes to your mobile number to ensure that all SMS messages reach you in a timely manner. Visit any Merchantrade branches to update. If you are travelling outside of Malaysia, SMS messages will only reach you if you have subscribed to and activated International Roaming on your mobile phone.


  8. Where can I get further information?

    You can obtain further information as follows:

    • • Call Merchantrade at +6 03 8313 8606 or 1-300-88-8606 (9am-12am daily, including weekdays and public holidays)
    • • Email Merchantrade at : customerservice@merchantrademoney.com
    • • Visit any Merchantrade branches
    • • Visit our website : www.merchantrademoney.com

  9. Other Card products available?

    This is Merchantrade’s only Card product as of now. We will continue to enhance features within our Merchantrade Money VISA Prepaid Card offering, details of which will be published on our website www.merchantrademoney.com from time to time.


Sila baca Lembaran Pendedahan Produk ini sebelum memohon Kad Prabayar VISA Merchantrade Money. Terma dan syarat berkaitan juga perlu dibaca dan difahami.

LEMBARAN PENDEDAHAN PRODUK


Kad Prabayar VISA Merchantrade Money


  1. Apa itu Kad Prabayar VISA Merchantrade Money?

    Kad Prabayar VISA Merchantrade Money ialah Kad prabayar yang dikeluarkan oleh Merchantrade Asia Sdn. Bhd. (“Merchantrade”) di bawah lesen VISA Inc. dengan kelulusan Bank Negara Malaysia (“BNM”).

    1. Kad ini boleh digunakan untuk membuat pembayaran bagi perkhidmatan pengiriman dan pengurupan wang di cawangan-cawangan Merchantrade dan ejen-ejen terpilih, serta urusan pembayaran untuk barangan dan perkhidmatan di kedai-kedai yang menyediakan perkhidmatan VISA (di dalam dan luar negara). Setakat Julai 2017, terdapat kira-kira 148,000 perniagaan yang menyediakan perkhidmatan VISA di Malaysia dan 37 juta di seluruh dunia. Anda boleh melakukan pengeluaran tunai di cawangan- cawangan Merchantrade, ejen-ejen terpilih serta melalui 12,000 mesin ATM VISA Plus yang terdapat di Malaysia dan 2 juta di seluruh dunia (setakat Julai 2017).

    Kad ini turut mempunyai ciri VISA payWave yang boleh digunakan untuk membuat pembayaran tanpa sentuh sehingga RM250* bagi setiap transaksi (*tertakluk kepada perubahan oleh pihak Merchantrade atau BNM). Anda hanya perlu menyentuh Kad anda pada Terminal Tempat Jualan tanpa perlu memasukkan PIN untuk melakukan transaksi.


  2. Apa tanggungjawab saya?

    Anda perlu memastikan terdapat dana yang mencukupi di dalam Akaun Kad anda sebelum melakukan sebarang transaksi pembelian atau pengeluaran tunai.

    Sebagai pemegang Kad, anda perlu memastikan Kad anda disimpan di tempat yang selamat dan PIN Kad anda perlu dirahsiakan sepanjang masa. Anda tidak digalakkan untuk menulis PIN anda di mana-mana sahaja atau mendedahkan nombor PIN anda kepada sesiapa. Jika anda memilih untuk menulis PIN anda (tidak mengikut nasihat yang kami berikan), anda harus memastikan PIN yang anda tulis itu sentiasa diletakkan secara berasingan dari Kad anda.

    Di samping itu, anda juga perlu memaklumkan pihak Merchantrade dengan segera sekiranya berlaku kehilangan atau kecurian Kad anda atau apabila anda mengetahui PIN anda telah terdedah atas apa jua sebab dan keadaan.

    Anda dikehendaki memaklumkan pihak Merchantrade tentang sebarang urus niaga yang tidak dilakukan oleh anda atau sebarang urus niaga yang ingin anda pertikaikan/persoalkan, dalam tempoh 14 hari dari tarikh Penyata Kad.

    Anda juga bertanggungjawab untuk memastikan Kad yang dikeluarkan kepada anda tidak digunakan sebagai instrumen pembayaran untuk sebarang transaksi haram atau menyalahi undang-undang, termasuk tanpa pembatasan undang-undang, pengubahan wang haram dan/atau pembiayaan pengganas.


  3. Berapakah fi dan caj yang perlu anda bayar?
    Deskripsi Bayaran yang dikenakan oleh Merchantrade
    Kad Bukan Peribadi – Fi Penyertaan RM10.00
    Kad Peribadi (dengan nama sahaja) – Fi Penyertaan RM10.00
    Kad Peribadi (dengan nama dan gambar) – Fi Penyertaan RM18.00
    Fi Tahunan RM8.00 p.a.
    Fi Perkhidmatan Akaun RM0.00
    Fi Penggantian Kad - Kad Bukan Peribadi RM10.00
    Fi Penggantian Kad - Kad Peribadi (dengan nama sahaja) RM10.00
    Fi Penggantian Kad - Kad Peribadi (dengan namadangambar) RM18.00
    Caj Tambah Nilai Cawangan Merchantrade RM0.00
    Ejen Terpilih RM1.00
    Perbankan Internet (M2U & CIMB Clicks) RM0.50
    Perbankan Internet (FPX) RM0.00
    Perbankan Internet (JomPay) RM0.00
    Caj Pengeluaran Tunai Ejen Terpilih RM0.00
    Ejen Terpilih RM1.00
    ATMTerpilih (CIMB Bank, Maybank, Affin Bank, AmBank, Alliance Bank, Bank Simpanan National (BSN), Hong Leong Bank, Public Bank, RHB Bank) RM1.00
    ATMVisa Plus Antarabangsa RM10.00
    Fi Perkhidmatan Transaksi Luar Negara 1% daripada jumlah transaksi
    Fi Pengambilan Deraf Jualan RM15.00 setiap salinan
    Fi Penyata Bercetak RM2.00 setiap bulan
    Fi Pemindahan Kad ke Kad RM0.11
    Caj Notifikasi SMS RM0.00

    * Fi dan caj di atas tertakluk kepada 6% GST.


  4. Bagaimana jika saya gagal memenuhi tanggungjawab saya?

    Jika anda tidak mempunyai dana yang mencukupi dalam Akaun Kad anda untuk memenuhi nilai urus niaga anda, urus niaga tersebut tidak akan dibenarkan atau diluluskan oleh pihak Merchantrade.

    Jika anda gagal memastikan keselamatan Kad dan PIN anda, anda akan bertanggungjawab dari segi kewangan atas semua transaksi yang dilakukan dan didebitkan dari Akaun Kad anda.

    Sekiranya anda gagal memaklumkan pihak Merchantrade dengan segera sekiranya berlaku kehilangan atau kecurian Kad anda, anda akan bertanggungjawab dari segi kewangan atas semua transaksi yang dilakukan dan didebitkan dari Akaun Kad anda.


  5. Apakah risiko utama?

    Seperti yang dinyatakan dalam bahagian sebelumnya, risiko utama adalah seperti berikut:

    1. Kegagalan untuk memastikan Kad dan PIN anda berada dalam keadaan selamat pada setiap masa; dan
    2. Kegagalan untuk segera memaklumkan pihak Merchantrade sekiranya berlaku kehilangan atau kecurian Kad anda.

    Dalam kedua-dua kes tersebut, anda bertanggungjawab dari segi kewangan atas apa jua transaksi yang dilakukan. Di samping itu, anda tidak akan dilindungi oleh perlindungan liabiliti maksimum sebanyak RM250 yang disediakan untuk pemegang Kad yang memaklumkan pihak Merchantrade dengan segera apabila berlaku kehilangan atau kecurian Kad mereka untuk membolehkan pihak Merchantrade menyekat penggunaan Kad tersebut. Pemegang Kad bertanggungjawab atas transaksi yang dilakukan sebelum pihak Merchantrade menyekat Kad tersebut.

    Apabila anda menggunakan Kad anda untuk melakukan transaksi atas talian (iaitu melalui laman sesawang dan portal internet) untuk membeli barangan dan perkhidmatan, anda bertanggungjawab sepenuhnya terhadap transaksi yang dilakukan melalui penggunaan maklumat Kad anda.

    Sekiranya anda gagal memaklumkan pihak Merchantrade secara bertulis mengenai sebarang kesilapan, percanggahan atau ketidaktepatan pada transaksi Kad anda dalam tempoh 14 hari dari tarikh Penyata Kad anda mungkin kehilangan hak untuk mempertikaikan transaksi tersebut (disebabkan oleh jangkamasa transaksi VISA yang dipertikaikan tersebut telah tamat tempoh) dan di dalam hal ini, debit yang masuk ke Akaun Kad anda akan dianggap muktamad dan konklusif.


  6. Apa yang perlu saya lakukan jika terdapat perubahan pada nombor telefon saya?

    Anda perlu memaklumkan pihak Merchantrade mengenai sebarang perubahan nombor telefon anda untuk memastikan mesej SMS dapat disampaikan kepada anda tepat pada masanya. Sila kunjungi mana-mana cawangan Merchantrade untuk mengemaskini.


  7. Di mana saya boleh mendapatkan maklumat lanjut?

    Hubungi Merchantrade di talian +6 03 8313 8606 atau 1-300-88-8606 (9 pagi-12 pagi setiap hari, termasuk hari minggu dan cuti umum)

    • Hubungi Merchantrade di talian +6 03 8313 8606 atau 1-300-88-8606 (9 pagi-12 pagi setiap hari, termasuk hari minggu dan cuti umum)
    • E-mel Merchantrade : customerservice@merchantrademoney.com
    • Kunjungi mana-mana cawangan Merchantrade
    • Layari laman sesawang kami di www.merchantrademoney.com

  8. Adakah terdapat produk Kad lain yang ditawarkan?

    Pihak Merchantrade hanya menawarkan Kad Prabayar VISA Merchantrade Money buat masa ini. Kami akan terus meningkatkan ciri-ciri yang sedia ada pada Kad ini dan perkembangan lanjut akan dikongsi bersama anda melalui laman sesawang kami www.merchantrademoney.com dari semasa ke semasa.

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